Working with Grindstone was one of the best marketing decisions we have made. They were very courteous and accommodating when it came to any questions or concerns that we had. They always let us know what was being done and how much progress was being made. When the girls were calling, they never took no for an answer. They always stayed strong, and made the customer hear them out and request more information. They gave very specific details and notes regarding their calls, and always treated the customers with the utmost respect. The girls really made use of their time; they made so many calls we could barely keep up! We have nothing but praise for Grindstone and will definitely continue to work with them in the future.
- Breana, East Coast Cable Solutions
"As a small company, Investment Technology Partners is well positioned for growth in our industry, but like so many small businesses, internally we lack the physical manpower to execute on an effective outbound sales effort. That’s where Grindstone came in!
Having used Grindstone in the past, I knew that I could count on them to be highly professional and seriously focused on results. As a career business development and sales executive, I have learned that to get the results desired from a direct, telephone sales campaign you must have a team to people that understand not only what you are selling, but that also understand success will only come from executing on a carefully developed plan that has been built around a process that requires multiple touches to your prospects. Grindstone gets that. They know that perseverance and a commitment to the process will yield success.
From the very beginning, working with Grindstone has been a great decision. During my first dialogue with Brian Parnell, Grindstone’s president, I was struck with how well he listened to my needs, engaged me with direct and poignant questions about my goals and then kicked off the process to onboard ITP with his firm. From that day forward, we have worked closely with their set up team to conduct all the training and support necessary to launch our campaign and we have worked with their calling agents and with the agent’s managers who are always on guard to ensure that the campaign stays on track with relevant feedback and suggestions for improvement based on the calling agent’s experiences with my prospects. Moreover, as I listen to the provided recordings of my calling agent’s successful, and failed, calls, I am able to immediately discuss them candidly with the Grindstone team.
Financially too, we are very happy with Grindstone. In less than 160 hours of paid calling over the past few months, ITP – though Grindstone - has touched hundreds and hundreds of our prospects who had never heard of our firm or what we offer. Our agent has gained commitments for my team to conduct more than 35 follow-up telephone appointments and those have lead us to nearly 5 qualified and engaged salesprospects. A first client engagement is in negotiation currently and as it closes, this new client will provide $4800 in monthly reoccurring revenue to ITP. So as I look at the measurable ROI, I have will have earned back ourinvestment in Grindstone in a single month of fees from this new client alone – I can get behind that!. This also says nothing about the value they are bringing to us by getting our name out and in front of so many others. Overall, we are quite pleased with their results and look forward to building on the momentum started in the three short months.
Business development campaigns that are centered on telephone calling are difficult to say the least, and quite frankly, not many people or organizations are geared up to be very good at it. When you look at Grindstone, you see a firm that is completely geared for this and you cannot help but see a happy vision of what their services could do for your business!"
- Investment Technology Partners
"I have a business consulting firm. I'm impressed with Grindstone's management team. They are very easy to work with and very professional. I have had bad experiences with other outsourcing companies due to lack of ongoing communication and feedback. Grindstone is very responsive to my needs. As a result we were able to quickly make adjustments in our campaign to see quality results."
- Sandy K.
"Grindstone executed a very effective lead generation program for my software business. My sales team was able to focus on closing new business instead of prospecting. I observed a noticeable difference in their motivation levels with Grindstones assistance. As a result, we shortened our our average sales cycle to realize more immediate revenues. Thank you Grindstone!"
- Mike H.
"Everest Fuel Management selected Grindstone after an extensive evaluation of call centers and internal resource options available. We are very pleased with our selection. We’ve been engaged with Grindstone for over a year now. Our Grindstone campaign projects; Sales Appointment Setting, Posted Retail Collection and Supply Appointment Setting were/are successful. The agents are professional, reliable and aim to please. With Grindstone’s assistance, we were able to get more work done without having to hire and train full time resources. We had the flexibility to start and stop calling efforts based upon business needs. The Grindstone Management is responsive and proactive in their project management.
From the first contact with Grindstone, they stood out. Their responsiveness to our RFP request, follow through and the information they provided, plus their low cost made the choice an easy one to go with them. They continue to delight me with their services.
The Posted Retail Campaign – we engaged Grindstone to have their agents call and collect JetA fuel posted retail prices. The Grindstone team worked very well with learning our business, understanding our needs and training the agents appropriately. Grindstone recommended tools and techniques for us to use to receive the data and respond when needed. They keep communication channels open and are always available for questions, feedback and assistance.
The Sales Appointment Setting Campaign – The Grindstone worked diligently with us to accommodate the various Sales Team needs. Grindstone implemented a process that was easy to follow and the agents assigned immediately became effective in the campaign. The results yielded over 800 appointments set. This enabled our Sales Team to focus on the closing of a prospect instead of the cold calling. All of our Sales Team have benefited from the efforts of the Grindstone agents.
It is a pleasure to work with the Grindstone team; they want the work, they are cost effective, they do a great job and they provide the support required for my team to be successful. I look forward to continued use of their services."
- Everest Fuel Management
"I was very happy with the professionalism and communication level that your team, Dawn & Lee Ann, showed during my campaign and I would recommend to you. I honestly don’t think there is a better company out there that can match the quality and cost. Thank you and I hope to use you again very soon."
- Healthsoft Solutions
"We have been using Grindstone, actively, for approximately 7 weeks and during that time nearly 250 leads have been generated! Our company has been represented in the most friendly and professional way and the leads have surpassed our expectations. Thank you Grindstone."
- Marc Brick Display
"I would absolutely recommend Grindstone for your company. My experience has been great and they have met all of our monthly goals that we have set for our Business Development Group considering prospecting. Grindstone has a knack, in our case, for getting to the right people and also being able to weave around objections. Their close rate (getting an appointment, face to face or phone) has been around 3-5% for our entire database we sent and well above our quota for appointments per month. Their systematic approach to telemarketing doesn't let the prospect off the hook and does so without over saturating them."
- Ryan K. APR Supply
"My initial contact with Grindstone was with Amy Andrews; later I worked with Shannon Ashworth, Lee Ann Rife and Shira Callaway. To start, there were a couple of different calling agents who made the outbound calls, but eventually it was narrowed down to one, Theodora Stavrakis.
Everyone was very professional, courteous and a pleasure
to work with.
- Investors Group Financial Services
"I have used Grindstore for several years with great satisfaction. The company operates with the utmost professionalism and reliability. I can always count on my Grindstone customer service representative to promptly update me on status and to be available by phone whenever I need. They are fair, honest, reliable and extremely professional. What more can you ask for. I cannot recommend Grindstone high enough."
- James Rosenberg, President & Founder, Adopt-A-Classroom