Quite simply we provide a performance process that drives improvement and enables our client-partners to achieve unparalleled returns from their mystery shopping investment. We've built a strong foundation of basic mystery shopping values that ensures the delivery of high-quality, timely, credible results. Combine these results with the leverage of our unique action oriented process to obtain significantly better business results. The credibility and value of your program hinges on results being delivered in a timely basis with clear, insightful, non-conflicting information that can withstand scrutiny. Shoppers' Critique builds in multiple levels of checks and balances, including a two-stage quality review of each shop before it's published. In addition, all work is completed by our own trained staff.

• Shop details are entered directly into our proprietary online reporting system by shoppers.
• Shops submitted are subject to data entry validation.
• Reports are reviewed for the content for internal consistency and clarity.
• shoppers are contacted for clarification as necessary.
• A supervisor completes a final review of each shop before it's published.
• Receipt information is verified against each shop for complete accuracy.
  

Shops are always 100% guaranteed to meet your timetable and specifications.

Like your front line employees, shoppers hold the key to performing a high quality evaluation. Grindstone Inc. is diligent about screening and evaluating shoppers in our extensive proprietary database.

Each independent shopper has a comprehensive file with complete demographic and user profile information, as well as their shop experience and industry certifications. Grindstone Inc. uses our own internal rating system, as well as a historical, time and date stamped record to constantly monitor the performance of each shopper. Only the best shoppers have access to client shops. Using the best shoppers provides quality feedback and virtually eliminates issues or challenges.

Before completing a client shop, shoppers must familiarize themselves with the customized Shopper Guidelines. The Grindstone scheduling staff provides telephone support to address questions. In addition, detailed shopper instructions are included on the shop form where necessary. For more complex and larger shops, shoppers are required to take an examination on key shop elements and score 100% before they can accept a client shop. Using shoppers with extensive backgrounds and assessments that are well informed, result in high quality, credible shop results every time.